{"id":4370,"date":"2019-10-29T12:22:34","date_gmt":"2019-10-29T11:22:34","guid":{"rendered":"https:\/\/www.yagmen.com\/f-a-q-s\/"},"modified":"2022-05-09T12:18:39","modified_gmt":"2022-05-09T10:18:39","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.yagmen.com\/en\/faqs\/","title":{"rendered":"F.A.Q.s"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row type=&#8221;boxed&#8221; background_style=&#8221;normal&#8221; css=&#8221;.vc_custom_1487365316112{margin-top: 75px !important;padding-right: 50px !important;padding-left: 50px !important;}&#8221;][vc_column][vc_column_text]<\/p>\n<h3><span style=\"color: #ec7a5c;\"><strong>HOW TO BUY<\/strong><\/span><\/h3>\n<p>[\/vc_column_text][vc_row_inner css=&#8221;.vc_custom_1410358939666{margin-bottom: 20px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1443415906747{padding-right: 5% !important;padding-left: 10px !important;}&#8221;][vc_column_text]<\/p>\n<h5><strong>1. What should I do if I have any questions regarding the online store? <\/strong><\/h5>\n<p><span style=\"color: #808080;\"> If you have any questions regarding products or services of our online store, check our Frequently Asked Questions to find answers to the most common questions. Alternatively, contact our Customer Care via email, here: info@yagmen.com. You will hear from us as soon as possible. <\/span>[\/vc_column_text][vc_column_text]<\/p>\n<h5><strong> 2. How do I make a purchase from the YAG MEN online shop? <\/strong><\/h5>\n<p><span style=\"color: #808080;\"> To make a purchase from our online store you just need to select the products you wish to buy and fill in the form with your details for invoicing and shipping purposes.<br \/>\nIf you wish, you can also create an account to review your recent orders, manage your shipping and billing addresses, as well as edit your password and account details. Also, your data will be readily available for your next purchase without the need to re-enter anything.<\/span>[\/vc_column_text][vc_column_text]<\/p>\n<h5><strong> 3. How do I sign up on the online store?<\/strong><\/h5>\n<p><span style=\"color: #808080;\"> Registration on our online store is very easy: just click on My account and then on Sign up. Here, just provide an email and choose a password.<br \/>\nAnd after your first purchase, you can also tick the box \u201cCreate an account?\u201d to open one.<\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1443415917948{padding-right: 5% !important;padding-left: 10px !important;}&#8221;][vc_column_text]<\/p>\n<h5><strong>4. Can I amend my profile details?<br \/>\n<\/strong><\/h5>\n<p><span style=\"color: #808080;\"> Your profile can be modified and updated at any time. Just log onto your account, and from left-hand side menu select Addresses to amend your billing and\/or shipping address. You can also log onto Account Details to edit your personal details, email, or password. Once done, click Save. <\/span>[\/vc_column_text][vc_column_text]<\/p>\n<h5><strong>5. I forgot my password. How do I retrieve it?<br \/>\n<\/strong><\/h5>\n<p><span style=\"color: #808080;\"> If you have forgotten your password, just go to My Account, click on Forgot your password? and enter the email address you registered with. After that, click on Reset password. You will receive an email with a link to reset your password. <\/span>[\/vc_column_text][vc_column_text]<\/p>\n<h5><strong>6. How do I know if my order has been placed correctly? <\/strong><\/h5>\n<p><span style=\"color: #808080;\"> Right after payment, you will receive an e-mail confirming your order. Once we have assessed and approved the order, you will receive an email with a confirmation of your purchase.<\/span><\/p>\n<p>If you do not receive any email, please contact us as soon as possible at info@yagmen.com .[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=&#8221;boxed&#8221; background_style=&#8221;normal&#8221; css=&#8221;.vc_custom_1410359860044{padding-top: 30px !important;padding-bottom: 65px !important;}&#8221;][vc_column][vc_separator][\/vc_column][\/vc_row][vc_row type=&#8221;boxed&#8221; background_style=&#8221;normal&#8221; css=&#8221;.vc_custom_1487365252231{padding-right: 50px !important;padding-left: 50px !important;}&#8221;][vc_column][vc_column_text]<\/p>\n<h3><span style=\"color: #ec7a5c;\">COUNTRIES AND SHIPPING METHODS<\/span><\/h3>\n<p>[\/vc_column_text][vc_row_inner css=&#8221;.vc_custom_1410358939666{margin-bottom: 20px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1443415970531{padding-right: 5% !important;padding-left: 10px !important;}&#8221;][vc_column_text]<\/p>\n<h5><strong> 7. In which countries is the YAG MEN online store available?<\/strong><\/h5>\n<p><span style=\"color: #808080;\">The YAGMEN online store is currently available for purchases from any of the following geographic areas:<br \/>\n<\/span><\/p>\n<ul>\n<li><span style=\"color: #808080;\">SPAIN (except Ceuta and Melilla)<br \/>\n<\/span><\/li>\n<li><span style=\"color: #808080;\">EUROPE<br \/>\n<\/span><\/li>\n<li><span style=\"color: #808080;\">For the Rest of the World please contact us.<br \/>\n<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h5><strong>8. How long does it take for orders to be shipped? Once dispatched to the courier, shipping will be made within 2 to 8 working days, depending on the country. (see Terms and Conditions of Purchase). <\/strong><\/h5>\n<p><span style=\"color: #808080;\"> Once dispatched to the courier, shipping will be made within 2 to 8 working days, depending on the country. (see <a href=\"https:\/\/www.yagmen.com\/en\/terms-and-conditions\/\" target=\"_blank\" rel=\"noopener noreferrer\">Terms and Conditions of Purchase<\/a>).<\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1443415984332{padding-right: 5% !important;padding-left: 10px !important;}&#8221;][vc_column_text]<\/p>\n<h5><strong> 9. Are there any shipping fees? <\/strong><\/h5>\n<p><span style=\"color: #808080;\">YAGMEN strives to offer maximum flexibility and comfort &#8211; that\u2019s why your order comes by courier and is FREE in Spain (Continental and Balearic Islands) and Portugal. For other areas, free shipping is available for a minimum order amount. (see Terms and <a href=\"https:\/\/www.yagmen.com\/en\/terms-and-conditions\/\" target=\"_blank\" rel=\"noopener noreferrer\">Conditions of Purchase<\/a>).<br \/>\n<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=&#8221;boxed&#8221; background_style=&#8221;normal&#8221; css=&#8221;.vc_custom_1410359860044{padding-top: 30px !important;padding-bottom: 65px !important;}&#8221;][vc_column][vc_separator][\/vc_column][\/vc_row][vc_row type=&#8221;boxed&#8221; background_style=&#8221;normal&#8221; css=&#8221;.vc_custom_1487365252231{padding-right: 50px !important;padding-left: 50px !important;}&#8221;][vc_column][vc_column_text]<\/p>\n<h3><span style=\"color: #ec7a5c;\">PAYMENT METHODS<\/span><\/h3>\n<p>[\/vc_column_text][vc_row_inner css=&#8221;.vc_custom_1410358939666{margin-bottom: 20px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1443415970531{padding-right: 5% !important;padding-left: 10px !important;}&#8221;][vc_column_text]<\/p>\n<h5><strong> 10. What methods of payment does the store support? <\/strong><\/h5>\n<ul>\n<li><span style=\"color: #808080;\"> Credit and debit cards: VISA, MasterCard, American Express, \u2026<\/span><\/li>\n<li><span style=\"color: #808080;\">PayPal.<br \/>\n<\/span><\/li>\n<li><span style=\"color: #808080;\">Bank transfer.<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1443415984332{padding-right: 5% !important;padding-left: 10px !important;}&#8221;][vc_column_text]<\/p>\n<h5><strong>11. Are my bank details stored upon purchase? <\/strong><\/h5>\n<p><span style=\"color: #808080;\"> For security reasons, the YAG MEN online shop will never access your payment or banking details. This is why payment details are required for each new order.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=&#8221;boxed&#8221; background_style=&#8221;normal&#8221; css=&#8221;.vc_custom_1410359869569{padding-top: 30px !important;padding-bottom: 65px !important;}&#8221;][vc_column][vc_separator][\/vc_column][\/vc_row][vc_row type=&#8221;boxed&#8221; background_style=&#8221;normal&#8221; css=&#8221;.vc_custom_1487365260609{padding-right: 50px !important;padding-left: 50px !important;}&#8221;][vc_column][vc_column_text]<\/p>\n<h3><span style=\"color: #ec7a5c;\">RETURNS AND CHANGES<\/span><\/h3>\n<p>[\/vc_column_text][vc_row_inner css=&#8221;.vc_custom_1410358939666{margin-bottom: 20px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1443415995655{padding-right: 5% !important;padding-left: 10px !important;}&#8221;][vc_column_text]<\/p>\n<h5><strong>12. What happens if I got the wrong item? <\/strong><\/h5>\n<p><span style=\"color: #808080;\"> First of all, apologies. These situations are very unusual and we pledge to always improve and prevent them from happening in the future. <\/span><\/p>\n<p>Contact us as soon as possible and we will do our best to fix it at no extra charge.[\/vc_column_text][vc_column_text]<\/p>\n<h5><strong>13. What should I do if the item I have received is in poor condition?<\/strong><\/h5>\n<p><span style=\"color: #808080;\">Before sending back your item for return, you will need to obtain authorisation from us. If you believe that the product has a manufacturing or production defect, email us on info@yagmen.com explaining the reason, including photographs of the faulty item. We will gladly look for a solution.<\/span>[\/vc_column_text][vc_column_text]<\/p>\n<h5><strong>14. Can I return an item?<\/strong><\/h5>\n<p><span style=\"color: #808080;\"> You can return an item if you notify us within 14 days of receiving your order. Since the products purchased are of a cosmetic and personal nature, we will only accept returns of items that are still sealed, in mint conditions and in their original packaging. <\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1443416006097{padding-right: 5% !important;padding-left: 10px !important;}&#8221;][vc_column_text]<\/p>\n<h5><strong>15. How do I return an item? <\/strong><\/h5>\n<p><span style=\"color: #808080;\">1. You must notify us within 14 days after receiving your order by emailing info@yagmen.com<\/span><\/p>\n<p><span style=\"color: #808080;\">2\u00ba Send the item back in its original packaging to Sofiline Iberica SL C\/ Cuatro Amigos, 7 Esc. 2 pta 1, 28029 Madrid<\/span><\/p>\n<p><span style=\"color: #808080;\">The return to our warehouse is at your expense; in case of exchange, you will have to pay the shipping costs of any new order. Freight forwarding will not be accepted.<br \/>\nTo know more, read our <a href=\"https:\/\/www.yagmen.com\/en\/privacy-policy\/\" target=\"_blank\" rel=\"noopener noreferrer\">Terms and Conditions of Purchase<\/a>.<\/span>[\/vc_column_text][vc_column_text]<\/p>\n<h5><strong>16. When will I receive the refund?<br \/>\n<\/strong><\/h5>\n<p><span style=\"color: #808080;\">As soon as we receive the item and after verifying it is in perfect conditions, we will notify you via e-mail or telephone. The funds will be reimbursed using the original method of payment.<\/span><\/p>\n<p><span style=\"color: #808080;\">In the case of return of the entire order, the amount returned will include the shipping costs, if any.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=&#8221;boxed&#8221; background_style=&#8221;normal&#8221; css=&#8221;.vc_custom_1410359869569{padding-top: 30px !important;padding-bottom: 65px !important;}&#8221;][vc_column][vc_separator][\/vc_column][\/vc_row][vc_row type=&#8221;boxed&#8221; background_style=&#8221;normal&#8221; css=&#8221;.vc_custom_1487365260609{padding-right: 50px !important;padding-left: 50px !important;}&#8221;][vc_column][vc_column_text]<\/p>\n<h3><span style=\"color: #ec7a5c;\">PRODUCT WARRANTY<\/span><\/h3>\n<p>[\/vc_column_text][vc_row_inner css=&#8221;.vc_custom_1410358939666{margin-bottom: 20px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1443415995655{padding-right: 5% !important;padding-left: 10px !important;}&#8221;][vc_column_text]<\/p>\n<h5><strong> 17. What product warranty does the YAGMEN online shop offer? <\/strong><\/h5>\n<p><span style=\"color: #808080;\"> YAGMEN carries out strict quality controls to ensure the best quality in both manufacturing and materials. If you have any questions, please contact our Customer Service via-mail: info@yagmen.com You will hear from us as soon as possible. <\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1443416006097{padding-right: 5% !important;padding-left: 10px !important;}&#8221;][vc_column_text]<\/p>\n<h5 style=\"text-align: center;\"><strong> STILL GOT QUESTIONS? <\/strong><\/h5>\n<p>[\/vc_column_text][vc_btn title=&#8221;CONTACT US&#8221; align=&#8221;center&#8221; button_block=&#8221;true&#8221; link=&#8221;url:https%3A%2F%2Fwww.yagmen.com%2Fen%2Fcontact%2F|title:Contact|target:%20_blank|&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;boxed&#8221; background_style=&#8221;normal&#8221; css=&#8221;.vc_custom_1487365316112{margin-top: 75px !important;padding-right: 50px !important;padding-left: 50px !important;}&#8221;][vc_column][vc_column_text] HOW TO BUY [\/vc_column_text][vc_row_inner css=&#8221;.vc_custom_1410358939666{margin-bottom: 20px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1443415906747{padding-right: 5% !important;padding-left: 10px !important;}&#8221;][vc_column_text] 1. 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